Duration: 8 weeks
Communication skills are the mark of a good leader. Effectively using these skills brings people together to achieve positive outcomes, whether in the boardroom or in the patient room.
In NRHL 620, Effective Communication and Relationships, you’ll examine effective communication strategies to lead others and address nursing, interdisciplinary and organizational barriers, issues and conflicts. The importance of relationship-building across various healthcare settings is emphasized.
Weekly discussions on relevant topics in healthcare, such as cross-cultural communication and civility in the workplace, allow you to share your knowledge and gain insights from fellow classmates and your instructor. As you go through the course, you will have the opportunity to practice your communication skills and discover your own personal communication style.
What You’ll Learn in NRHL 620
You will explore advanced communication strategies and advance your knowledge related to diversity in the workplace, generational benefits, collaborative decision-making and shared governance.
Throughout this course, weekly topics may include but are not limited to:
- The History and Environment of Communication in Healthcare
- Verbal, Non-verbal and Therapeutic Communication within the Healthcare System
- Response to Suffering through Positive Interactions
- Problem Solving through Reflective Practice
- Barriers to Effective Communication within the Workplace
- Increasing Retention and Encourage Recruitment through Conflict Resolution
- Communicating through Patient-Centered Teams and Interpersonal Collaborations
- Social Media and Electronic Communication
Planning Your Time
Course Learning Outcomes
Upon successful completion of NRHL 620, you will be able to:
- Acquire the skills to build trusting and credible relationships within the healthcare system.
- Revise judgments and change behaviors through reflective practice.
- Develop and demonstrate an interpersonal rapport that encompasses psychological, moral and emotional values.
- Respond effectively to unexpected communication from persons of other cultures, gender, generational and social-economic backgrounds.
- Create a personal plan for expanding interpersonal communication skills that is inclusive of shared governance and consistent with the nurse leader.
- Utilize reflective practice to begin to formulate a personal philosophy of caring.
*Disclaimer: Course content and outcomes may vary and are subject to change without notice.
Request More Information Today
To learn more about the online Master of Science in Nursing curriculum from Benedictine University, including Building Effective Communication and Relationships, call (866) 295-3104 to speak with a program manager or request more information.